Executive Team – Bios

Angela Whitmore


EXPERIENCE

S.M.A. Enterprises, LLC–SAP Sourcing and CLM Support and Training Development – Tampa, FL

2004 – Present
Chief Operating Officer/Quality Assurance Manager.  Focus areas include SAP Sourcing and CLM project implementation support including contract library creation, legacy contract loads, training and testing development.

  • Created numerous CLM Contract Document Template Libraries, conducted legacy contract loads activities including data validation, master agreement import and contract document import.
  • Developed customized CLM 5.1, 7.0, 9.0 and 10.0 training for both Buy-Side and Sell-Side Contract Management Systems, RFx, Auctions, and Supplier Management.
  • Developed Test Scenarios and Test Scripts in HP ALM (HPQC) for numerous implementations.
  • Led the Training and Testing development for a custom SAP CLM Sell-Side System with integrations to NetSuite, CRM, SAP ECC, Revenue Recognition and Credit Approval modules for a robotic surgery platform manufacturer in Silicon Valley, CA.
  • Developed the CLM 7.0 Training Module Content for a Global Pharma and a Global Food and Beverage company both headquartered in Switzerland.
  • Developed and implemented the a complete CLM contract clause library for a premier Entertainment Technology Licensing Company
  • Assisted with requirements gathering (technical, business and reporting), gap analysis, functional specification development, test plan development, technical and functional troubleshooting, training strategy development, library component development, production and post production support on numerous projects.

IBM-Global Services – Alpharetta, GA

2001 – 2004    
Project Manager.  Developed project plans, tracked status, managed project change control, and provided customer status reports on large commercial Managed Operations and e-Business accounts for IBM Global Services.  Also performed quality control of architectural solutions provided during Transition Turnover.

  • Managed the delivery of a PC refresh totalling a minimum of 5,000 and a maximum of 6,000 units across multiple state sites.  Established the Project Team and, in conjunction with the Customer Project Manager, oriented team members to the project plan, procedures, deliverables, schedules, and individual responsibilities.
  • Successfully managed the migration and consolidation of 100+ servers and 80+ infrastructure components to alternate Web Hosting Environments in varying locations.

IBM-Global Services – Research Triangle Park, NC

1999 – 2001
IT Specialist-CLP in System Administration and CLS in Application Development.  Anticipated and resolved Groupware server issues, both mail and data, to ensure high server availability and customer satisfaction.  Monitored server events and statistics to improve system performance.  Administered AIX, Windows NT, and OS/2 operating systems.

  • Identified Problem Management Tool report deficiencies and created an Access database to provide management with accurate and timely measurement reports..
  • Initiated inter-department meetings with 2nd Level Support to clarify procedures, standardize processes, improve relations, and ensure consistent outage handling.

Lockheed Martin/UCF Course Development and Web Services  – Orlando, FL

1998 – 1999
Intern.  Successfully participated in division wide effort to obtain SEI Level 2 based on the Capability Maturity Model (CMM).  Participated in a multi-team project to redesign the University’s web site in an effort to provide increased functionality and standardized appearance.

  • Developed and maintained repository of standards and best practise based on the CMM as part of a 7-person special project team
  • Conducted web-based research, coordinated campus wide meetings with web site developers, and reported findings to full-time staff.
  • Maintained the UCF Course Development and Web Services Redesign Website.

EDUCATION

The University of Central Florida  – Orlando, FL
Bachelor of Sciences in MIS, May 1999.

REPRESENTATIVE CLIENTS

Coca Cola Enterprises, Dolby, Dow, EDS, FirstEnergy, Grainger, Health Net, Intuitive Surgical, Peabody Energy, Nestlé, Novartis